Refund and cancellation

Scope

This policy applies to paid expense audit engagements with Networks Automation — including Expense Audit Workflow Review, Policy-to-Claim Mapping, Sample Testing & Exception Pack, and Period-End Expense Assurance. This website does not sell physical products, software licences, or process checkout payments. Pricing shown online is informational only.

Refund eligibility

A full refund is available if you cancel in writing before we begin discovery work and before any kickoff session has occurred. Once discovery interviews, system access review, or claim sampling has started, refunds are partial at most and reflect work already performed.

Timeframe to request

Refund requests must be sent to audits@networks-automation.digital within fourteen (14) days of the invoice payment date for unused prepaid work, or within seven (7) days of a disputed deliverable handoff — whichever applies to your engagement.

Full versus partial refunds

Full refunds apply only to unused prepaid fees when no substantive work has begun. Partial refunds calculate remaining unused days or unfinished milestones against the agreed scope note, minus non-recoverable prep already completed (intake scheduling, access setup, and interim findings already delivered).

Non-refundable items

The following are non-refundable once delivered or consumed: completed scoping workshops, written findings memos or sample packs already handed over, period-end assurance days that have already occurred, and deposits that secured a reserved start date when you cancel within five business days of that date without rescheduling.

Deposits

Some engagements require a deposit to reserve a start window. Deposits are applied to the final invoice. If you cancel more than five business days before the reserved start, the deposit may be refunded or transferred to a new date within ninety days. Later cancellations forfeit the deposit unless we cancel on our side.

Cancellation and rescheduling

Either party may cancel by written notice. You may reschedule kickoff once without penalty if you give at least five business days’ notice. Repeated no-shows to scheduled sessions may be billed as consumed time under the scope note.

No-shows

If your team misses a scheduled session without twenty-four hours’ notice, that session counts as delivered for workshops and assurance bookings. We will offer one courtesy reschedule per engagement when capacity allows.

Work already started

When claim sampling, policy mapping, or analysis has begun, fees for completed portions remain due. We will provide a brief status of work done and any interim artefacts. Third-party costs agreed in writing (for example secure data room fees) are non-refundable once incurred.

Purchased materials

This practice does not sell physical goods. Any templates or checklists produced as part of an engagement are covered by the engagement letter; unused prepaid fees for undelivered work follow the partial refund rules above.

Refund process and timing

Email audits@networks-automation.digital or call +44 078 4015 5232 with your invoice reference and reason. We confirm eligibility within five business days. Approved refunds are returned by the original payment method within ten to fifteen business days after approval. Bank processing times may add delay outside our control.

Exceptions

If we cancel an engagement for reasons other than your breach of the scope note, you receive a full refund of prepaid unused fees. Force majeure events may delay delivery without creating an automatic refund; we will propose a revised schedule or mutual cancellation.

Contact for refund requests

Networks Automation · 14 London Road, Compton Dando, BS18 7YX, United Kingdom · +44 078 4015 5232 · audits@networks-automation.digital